FAQ

Everything you might want to know

Quick answers to the questions UK businesses, sole traders and accountants ask most often. Can't find yours? Get in touch.

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Getting started

Yes. Every paid plan starts with a 14-day free trial — no credit card required.
Under 5 minutes. Sign up, connect Xero (optional, takes 30 seconds), upload your first document, and you're extracting.
No. AvroBooks is designed so non-accountants can run their own books. If you're an accountant, you'll feel right at home — every detail is in your control.
Yes. Cancel from settings any time. We don't lock you into annual contracts. Your data is exportable up to 30 days after cancellation.

Pricing & plans

Document Storage starts at £4.99/mo. The full Business plan with AI bookkeeping is £19.99/mo. Practice plans are POA based on volume — get in touch for a quote.
No. Every paid plan includes unlimited team members. Add bookkeepers, accountants, partners — no per-seat charges.
The Business plan includes 250 documents per month per business. Practice plans are typically configured per-client volume — talk to us.
Yes — get in touch via the contact page and we'll discuss.

AI & document accuracy

Over 99% on standard UK invoices and receipts. Our multi-stage pipeline (OCR + GPT-5 + reconciliation) catches edge cases that single-model tools miss.
No. We use enterprise data agreements with Mistral and OpenAI that prohibit training on customer content.
You can edit any field inline. We learn your supplier-specific rules so the same supplier extracts more accurately next time. Re-run extraction at any point with one click.
PDF, JPG, JPEG, PNG, HEIC, DOC, DOCX, XLS, XLSX. Plus email forwarding.

Xero & integrations

Yes — fully two-way. Bills, invoices, contacts, accounts and tax rates all sync. Xero period locks are honoured. SSO sign-in available.
Coming soon. Right now we're focused on best-in-class Xero integration. Get in touch if QuickBooks or Sage are critical for you.
Yes — AvroBooks works as a standalone bookkeeping platform. You can export to CSV at any time.

Security & data

In UK and EU data centres. We don't transfer customer data to non-adequate jurisdictions.
Yes — UK GDPR-aligned. Right to access, rectification, deletion. Data minimisation built in. See our privacy policy for full detail.
Yes — at any time, in CSV format. Documents are downloadable individually or in bulk.
Hashed with bcrypt (industry standard). We never see your password. Xero SSO is also available if you prefer not to set one.

For accountants

Yes. Practices can manage unlimited clients from one workspace, switching between them with one click.
Yes — unlimited team members on every paid plan. Per-business permissions if needed.
Yes. We help practices switching from Dext, Hubdoc or AutoEntry. Get in touch via the contact page for a migration call.

Still have a question?

Drop us a line — we usually reply within a few hours.

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